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ApexFame Refill & Refund Policy

Last updated: August 28, 2026

Overview

ApexFame, operated by

Miron GmbH, trading as ApexFame, provides digitally delivered social media promotion services. Because fulfillment may begin shortly after an order is submitted, cancellation and refund eligibility depends on the status of the order and the circumstances described below.

30-Day Refill Guarantee

Selected services include a 30-Day Refill Guarantee. This guarantee applies only when it is explicitly stated on the relevant product or service page.

The guarantee period begins when the order is marked as completed. If part of the delivered quantity drops during this period, the customer may request a refill by contacting support and providing the order number and relevant public profile, channel, or post URL.

A refill may require the profile or content to remain public and accessible. Changes to the username, URL, privacy settings, removal of the content, or restrictions imposed by the social media platform may prevent us from processing a refill.

Refund Eligibility

A full or partial refund may be approved in the following circumstances:

  • ApexFame is unable to fulfill the order.
  • ApexFame is unable to begin or complete fulfillment within the delivery timeframe communicated for the order.
  • The service was delivered to an incorrect URL due to an error by ApexFame.
  • The customer was charged more than once for the same order.
  • Only part of the purchased service was delivered and we are unable to complete or refill the remaining amount.

Non-Refundable Circumstances

Refunds are generally not available when:

  • The service has been completed as described on the service page.
  • The customer provided an incorrect username, channel, profile, or post URL.
  • The relevant profile or content is private, unavailable, deleted, renamed, restricted, or blocked.
  • The customer requests cancellation after delivery has already started.
  • Engagement changes occur after the applicable refill period has expired.
  • Delivery is affected by actions, restrictions, updates, or removals made by the relevant social media platform that are outside ApexFame’s reasonable control.

How to Request a Refund or Refill

Contact support@apexfame.com and include:

  • Your order number
  • The email address used for the order
  • The relevant public username or URL
  • A brief explanation of the issue

Each request will be reviewed based on the order records and the conditions of this policy. Approved refunds will be returned to the original payment method. The time required for the funds to appear depends on the payment provider and the customer’s financial institution.

Platform Independence

ApexFame is an independent service provider and is not affiliated with, endorsed by, or sponsored by Instagram, TikTok, YouTube, X, or their respective parent companies. Customers are responsible for ensuring that their use of the purchased services complies with the rules applicable to their accounts.

Mandatory Rights

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

Contact

Merchant: Miron GmbH, trading as ApexFame
Country of registration: Switzerland
Email: support@apexfame.com
Website: https://apexfame.com